Policies and Rules

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In order to ensure complete transparency and a tension free holiday to all our guests we expect, hope and consider that you have read and agreed upon these “House Rules and Policies” and your booking with us is consent to adhere to these rules and guidelines.

  • Business Name (Business Name ) is located in Khaniyara village, Dharasmshala, HP. Looking at the ambiance of our location it’s imperative to keep it free from noise pollution to maintain its natural form. . Only on special occasion, we allow musical nights till the statutory hours.
  • Guests need to accompany their kids and be careful and vigilant all the time while in open areas, hiking or enjoying swings to avoid any unwanted incident. Kids are strongly advised not to venture alone (without being accompanied by any responsible elder) into the open areas, hills, forest and onto the farms. Business Name will not be responsible for any loss/damage caused because of negligence of the guests.
  • Business Name does not have central air conditioning system, as it is naturally insulated and ventilated. We provide fans in Rooms during summers and blankets to make it cosier during winters. If any essential item is not placed in your room, please feel free to request us for the same. We do not charge extra for essentials.
  • We at Business Name have NO ROOM SERVICE but you can order online or we can help you with outside order
  • WE DO NOT SERVE ALCOHOL or any alcoholic products.
  • SMOKING in the Rooms areas or at any other shared premises is STRICTLY PROHIBITED. Although you may use the designated areas for your craving smoking needs.
  • DOING LAUNDRY and drying any sort of clothes is FORBIDDEN to maintain the decency of Business Name. For any such needs, we have in-house laundry service available.
  • Please do not dump any form of plastic or any other waste in open, forest, the mountains or while on the trek. Please avoid throwing tissue papers, pads or anything in toilet which might block them, instead use dust bins placed all around the property.
  • Please contribute your bit to Mother Nature by turning off the lights, fan, exhaust, tap or shower when not in use.
  • We expect and request all our guests to maintain decorum during their stay by respecting privacy and patterns of other guests to maintain the overall theme of Business Name, “one touch of nature makes the whole world kin”.
  • Bathroom amenities are changed once they are exhausted and we source these from one of the finest chemical free toiletries’ manufacturers. Linen and towels are changed on alternate days (unless there is a specific requirement). We also respect your decision if you don’t wish to change your linen to preserve water and natural sources.
  • Any soiling/spoiling of linen or any breakage of items in the property shall be liable to be paid directly by the guests as per the prevailing and advised charges by the management.
  • We suggest our guests to keep the doors and windows closed when venturing out of the room for sight-seeing, walks or hiking to avoid entering of any fauna as we are amid the Mother Nature.
  • In case any of our guests do not honour and wish to flaunt non-compliance to these rules, Business Name reserve all the rights to cancel or amend your stay or booking and ask you to leave the room . We will also charge penalty for damaging, breaking, spoiling/soiling or disturbing any items or any guests of the property.
    Rules and Guidelines are not to bind and scare you but to make your stay more enjoyable without worrying about the nuisances and to provide holistic experience to every guest. We hope you will abide by them and help us make your stay more comfortable.

Covid-19 Update

At Business Name, we place the highest emphasis on the safety and wellbeing of our guests with exacting standards of cleanliness and hygiene. Keeping in mind the risks associated with COVID 19 and as per MHA/Tourism guidelines, we have implemented a number of additional measures.
  • All touch points in public areas like door handles, counter tops, table tops, railings, etc. are cleaned continuously using recommended sanitiser/disinfectant.
  • Restaurant, lounge areas and Rooms have been configured to ensure safe distances are maintained between guests.
  • Temperature readings of guests are taken at the entrance. Temperature readings of the staff members are also taken at regular intervals. If any of the parameters for our guests or staff members are not normal, a medical examination/assistance is provided immediately.
  • Masks and disposable gloves are being worn by all team members at all times and changed frequently. Housekeeping staff use fresh gloves for every room they service.
  • For the safety of our guests, Rooms will be sanitised after guests check out, kept vacant for 48 hours and then allocated.
  • Protocols are in place for staff in the kitchen and restaurants to sanitise their hands every time they serve food or touch food related items.
  • Updated and detailed cleaning checklists, including the use of professionally identified chemicals and agents for all areas, including laundry, are being followed and monitored closely.
  • All supplies and materials are sanitised before being admitted into the room .
  • Hand sanitisers are placed in all Rooms and at all common areas including the entrance.
  • Luggage is disinfected before entering the room .
Our staff members have welcomed these initiatives, with none of our team members testing positive for COVID-19. We hope you will appreciate the measures we are taking for your safety and will co-operate.